quotes
Qantas’ conduct was egregious and unacceptable. Many consumers will have made holiday, business and travel plans after booking on a phantom flight that had been cancelled,
she addedWhen flying resumed after the COVID shutdown, we recognize Qantas let down customers and fell short of our own standards. We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner and we are sincerely sorry,
said Hudson, who replaced Alan Joyce at the airline’s helm in November last year
posts
Qantas agrees payouts over 'ghost flights'
Saudi GazetteQantas agrees to pay $79 million in compensation and a fine for selling seats on canceled flights
ABC News GoQantas agrees to pay $79 million in compensation and a fine for selling seats on canceled flights
Hindustan TimesAirline Agrees to Pay $79 Million After Selling Tickets for Canceled Flights
The New York TimesQantas’ $225 and $450 compensation payments: What you need to know
Brisbane TimesQantas to pay $120 million after settling ACCC case for misleading customers
WAtodayQantas to pay $120m to settle 'ghost flights' case
The New Daily AustraliaQantas will pay up to about $79 million to resolve claims it sold tickets for canceled flights
Insider